Find quick answers to your questions below...
Order Status
Has my order shipped?
How do I change quantities or cancel an item in my order?
How do I track my order?
My tracking status says "delivered", but my order hasn't arrived yet.
How do I pay for my COD order?
My Account
How do I create an account?
How do I edit my account information?
I forgot my password.
Shipping and Packaging
Non-Shipping Holiday Schedule
When will my order ship and what are my shipping charges?
Resolving an Issue
There is a mistake with the order I received (missing product(s) / incorrect product(s) / incorrect quantity)
What is the return policy? / How do I return my product?
What to do if my order should have arrived by now, but has not yet been delivered?
Payment Options
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit appear on my account?
What are my payment choices?
How do I buy/redeem a gift certificate?
How do I navigate the site?
How do I use a coupon?
Additional Support
How do I contact you?